FAQ’S AND HELP
WHAT SHOULD I DO IF I RECEIVE A DAMAGED ITEM, WRONG PRODUCT OR MISSING UNITS IN MY ORDER?
If an item is found damaged or incorrect as per description on our website or units are missing as preordered quantity, please send a snapshot of the outer packaging and products received to our customer care at [email protected] or call us on +91 96544688085 within 25 Days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, Animal Booster Nutrition Cash (store credit) or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.
IS THERE A CATEGORY SPECIFIC POLICY FOR RETURNS?
Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavour like/dislike, flavour difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product.
I NEED TO RETURN AN ITEM, HOW DO I ARRANGE FOR A PICK-UP?
You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through Speed Post courier service and share tracking details and we will return the courier costs.
WHAT ARE THE MODES OF REFUND AVAILABLE AFTER CANCELLATION?
1.Cancellation Order:-In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
2.Modes:-There are two modes of refund:
3.Animal Booster Nutrition Cash :- If you choose this option, the amount will be added to your Animal Booster Nutrition cash.
4.Back to Source :- In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
5.Once you have requested the cancellation of item(s) in your order, Animal Booster Nutrition will complete the cancellation and initiate the refund, depending on your preference.
WHAT IS THE VALIDITY PERIOD OF ANIMAL BOOSTER NUTRITION CASH?
The validity period of Animal Booster Nutrition cash is generally 90 days from the date of issue. Please check your Animal Booster Nutrition cash email for the exact date.
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